Cancellation policy

How Kerablend Subscribe & Save works: billing, reminders, changes, cancelling and refunds. By subscribing, you agree to these terms, as well as our Terms of Service and Refund Policy.

How it works

• First order: charged at checkout and shipped straight away.
• Renewals: created and charged automatically on the schedule you choose, until you pause or cancel.
• Payment: renewals use the card from your first order, unless you update it in your account.
• Next charge date: always shown in your account and in our emails.

Reminders & the 48-hour hold

Before every renewal we email you a reminder, starting about 4 days before the charge, with the date, the amount and a link to skip, pause or cancel. Happy to continue? You don't need to do anything.

48-hour hold: every renewal is held for 48 hours before it ships. Contact us in that time and we'll cancel the order and refund you in full.

Pricing & gifts

• Subscribers pay a lower subscriber price than one-time buyers. Your price is shown at checkout and on every order confirmation.
• Free gifts come with your first order. Renewals contain your Kerablend only.
• If subscription pricing ever changes, we'll email you first. Continuing after a price change means you accept the new price.

Change or cancel anytime

Log in at account.getkerablend.com with the email you ordered with, or click Manage Subscription in any subscription email. You can:

• Skip an order or change your next date
• Change how often it arrives
• Swap your shade or change the quantity
• Update your address or card
• Pause, or cancel in one step

Prefer not to? Reply to any of our emails or write to help@getkerablend.com and we'll do it for you.

To avoid your next charge, cancel before the charge date shown in your account and reminder email.

Charged when you didn't mean to be?

It happens. Reply to the renewal email or email help@getkerablend.com as soon as you can.

• Within 48 hours of the charge: we cancel the order and refund you in full.
• Already shipped: you're covered by our 90-day money-back guarantee, with a free return label.

We'd always rather sort it out with you directly, so you never feel stuck or need to contact your bank.

Returns & refunds

Subscription orders have the same guarantees as one-time purchases.

• 90-day money-back guarantee: not happy within 90 days of delivery? We'll help with application tips, or arrange a return with a free label and refund you in full once it's received and processed.
• Shade Match Guarantee: one free shade exchange per order within 30 days of delivery (you cover the exchange shipping). You can also swap the shade for future orders in your account.

We reserve the right to refuse or limit refunds in cases of suspected abuse of this policy (for example, repeated full-use refunds).

Lost parcels

If tracking confirms your order is lost in transit, we'll send a free replacement or work out another solution with you. If tracking shows delivered but you can't find it, we may ask you to check with neighbours, building management or your local post office first.

Failed payments

If a renewal payment fails (for example, an expired card), we may retry it up to 2 times over 3–7 days and email you a link to update your card. If we still can't collect payment, your subscription may be paused or cancelled until your details are updated.

Changes to this policy

We may update this policy from time to time. If we make material changes to how subscriptions work, we'll email active subscribers and/or update this page. Continuing your subscription after the changes take effect means you accept the new terms.