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Returns & Cancellations

Not quite right? Returns are free, and every order is covered by our 90-day money-back guarantee.

Before you start

  • Wrong shade? You may not need a return. Every order includes one free shade exchange (you cover the exchange shipping). Email us within 30 days of delivery.
  • Want to cancel a subscription? See how to cancel. It takes one step in your account.

Request a return in your account

  1. Go to account.getkerablend.com, or tap the profile icon in our menu.
  2. Enter the email address you ordered with and click Continue.
  3. Enter the 6-digit code we email you.
  4. Click Request return on the order. If it has more than one item, choose the ones you're returning.
  5. Pick a reason, add a note if you like, then click Request return.

Once your return is approved, we'll email you a free return label and instructions. When the product arrives back with us, we'll refund your original payment method.

Or email us

Email help@getkerablend.com with your order number and a short note on what went wrong. If your item arrived damaged, include photos. We'll reply with the next steps.

Cancelling an order

Email us with your order number before it ships and we'll cancel it. Once it has shipped, just return it under our 90-day guarantee.

Full details: Refund Policy · Subscription Policy · Help Centre

Need help? We reply within a few hours.

help@getkerablend.com