Shipping policy

Thank you for shopping at Kerablend. We're committed to a smooth experience and timely delivery. Here's how shipping and delivery work.

Order processing time

• Most orders are processed and dispatched within 1–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• During busy periods or promotions, processing can take slightly longer. If there's a significant delay with your order, we'll do our best to let you know by email.

Shipping rates & delivery estimates

• Shipping charges are calculated and shown at checkout.
• Delivery estimates depend on your shipping method and destination.
• Delivery times are estimates only and aren't guaranteed. Delays can happen for reasons outside our control, such as carrier delays, customs processing, weather or peak-season volume.

Tracking can take 24–48 hours to update after the first carrier scan. This is normal and doesn't mean your package isn't moving.

Shipment confirmation & tracking

• Once your order ships, you'll get a shipping confirmation email with your tracking number(s).
• Tracking links usually become active within 24 hours of dispatch.

You can also track your order anytime on our Track Your Order page.

Incorrect or incomplete shipping address

Please double-check your shipping details at checkout.

• Kerablend isn't responsible for orders delivered to an incorrect or undeliverable address provided by the customer.
• If you notice an error, email us straight away at help@getkerablend.com. We'll do our best to update the address before the order ships, but we can't guarantee changes once a parcel has been dispatched.
• If an order is returned to us because of an incorrect address, we can either reship it to an updated address (additional shipping charges may apply) or refund it in line with our Refund Policy.

Customs, duties & taxes (international orders)

• Your local customs office may charge duties, import taxes or other fees.
• These aren't included in our prices or shipping fees and are the customer's responsibility.
• We recommend checking with your local customs office before you order.

Damaged or lost packages

Damaged items

If your order arrives damaged, email help@getkerablend.com within 7 days of delivery with your order number and clear photos of:

• the damaged item
• the packaging (inside and outside)

We'll replace the item or arrange a solution in line with our Refund Policy.

Lost in transit: Lost Package Protection

If your tracking hasn't updated for an extended period, or the carrier confirms your parcel is lost, you're covered by our Lost Package Protection. Email us with your order number, and once the loss is confirmed with the carrier, we'll send a replacement at no extra cost.

Marked "Delivered" but not received

If tracking shows Delivered but you can't find your package:

• Check your mailbox, porch, back and side doors, and secure delivery spots
• Check with household members, neighbours or building reception
• Wait 24 hours, as carriers occasionally scan early

Still can't find it? Contact us and we'll open an investigation with the carrier. The carrier may ask you for a signed non-receipt declaration.

If the carrier provides proof of delivery (GPS scan, photo or signature), a refund can't be issued at this stage. Under our Parcel Protection Policy, we can provide a one-time replacement to an address of your choice. Refunds for delivered orders can only be processed under our Refund Policy once a replacement item has been successfully returned or verified.

Missing items in your order

If an item is missing from your package, email help@getkerablend.com within 7 days of receiving your order with your order number and a description (or photo) of what you received. We'll investigate and either send the missing item or otherwise make it right as quickly as possible.

Shipping to P.O. Boxes

We ship to P.O. Boxes, subject to carrier availability in your area.

Returns & refunds

See our Refund Policy for returns, refunds and exchanges.