At Kerablend, we care about your satisfaction and stand behind our products. While we’re confident you’ll love them, we’ve created a fair return policy that protects both you and our brand.
If you’re not satisfied, you may return your product within 30 days of delivery of receiving for a refund.
Return Shipping: Request a Free label from us by emailing help@getkerablend.com
Refund Timing: Once your return is received, inspected, and approved, we’ll issue your refund to your original payment method.
Condition: Products must be returned in original packaging, with at least 50% of the product remaining to qualify.
We offer one free shade exchange per order to help you find your perfect match.
Contact us within 30 days of delivery with your order number
Once approved, we’ll send a replacement shade at no cost
You’ll only need to cover the shipping fee for the exchange
The product itself is completely free — we just ask that shipping is covered. Our goal is to make sure you end up with the shade that looks most natural for you.
Products marked CLEARANCE or Final Sale are not eligible for returns, refunds, or exchanges.
We only replace items if they are defective or if you qualify for a shade exchange under our Shade Guarantee.
You may request a cancellation if your order has not yet shipped. Once shipped, the order must follow our standard return policy.
Email help@getkerablend.com with:
Your order number
A short description of the issue (wrong shade, damaged, unsatisfied, etc.)
Required photo(s) as described above
Our support team will reply with next steps.
or visit account.getkerablend.com and follow the below instructions:
Submit a return request
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
Sign in to your account:
In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
